Faq

General Questions

I want TurbanInc to make my tees. Can ya'll do that?

Can I submit my own idea?

I am a designer, are you hiring?

Are you looking for new models?

Is there a TurbanInc store near me?

Where are you based?

Why are you not replying to my emails?

Payments Questions

What payment methods do you accept?

My payment didn't go through! What do I do?

Order Questions

Why are some shirts not available in certain sizes?

My shirt doesn’t fit! What do I do?

How do I exchange my shirt for another size? / I was sent the wrong shirt / I was sent a defective shirt.

How can I make a change to my order?

Why didn’t I receive a confirmation email?

What name will appear on my credit card bill?

Can I place a bulk order?

I forgot to use my coupon!

I bought this tee last week and now it’s on sale.

Shipping

How LONG will my order take to arrive?

Do you ship internationally?

How do I track my package?

Care Info

What fabrics and ink do you use?

Can I iron my shirts?

If you have questions not covered in this section please feel free to contact us, using our Contact Us section.

General Questions

I want TurbanInc to make my tees. Can ya'll do that?

Thank you so much for thinking o TurbanInc.com for custom t-shirts.

Check out our custom page with all the past jobs we have done for various organazations, bhangra teams etc.

Can I submit my own idea?

We would love to hear from you. Just send us over your ideas, you never know it might be a TurbanInc design one day.

I am a designer, are you hiring?

We are always looking for talented designers to work on a freelance basis. Send us some sample work and we would love to work with you.

Are you looking for new models?

We are always on the lookout for new models. If you are interested, please send a variety of pictures of yourself to us.

They do not need to be professional shots. In fact, we prefer at least some are pictures of you hanging out, goofing off, smiling, and having fun.

Is there a TurbanInc store near me?

Currently we do not have any brick and motar locations. We do however attend Nagar Keertan around the US and Canada on a yearly baises. Follow us on Twitter and Facebook for updates.

Throughout the rest of the year our retail business is currently online ony.

Where are you based?

We are from the east coast of the US and A. All of our shirts are printed, designed, and shipped from the United States.

Why are you not replying to my emails?

Our turn around time on replying emails is around 24-48 hours. If you do not recieve an email in that time frame, we are not trying to ignore you, we are just really swamped with other inquires.

Hang tight we will get back to you.

Payments

What payment methods do you accept?

If you have any major credit card or PayPal, we’ll take it. If you want to send any type of payment, just contact us and we will help you.

My payment didn't go through! What do I do?

Give us a call and we'll help you out!

Orders

Why are some shirts not available in certain sizes?

Most of our shirts run from Adult Small through Adult XL, with the exlusision of some Womens shirts and Kids apparel.

If you see that some sizes are not listed, they must be out of stock, check back in a few days and it should be there.

My shirt doesn’t fit! What do I do?

If the shirt you ordered does not fit, dont worry. As long as the shirt hasn't been washed or worn we will glady accept the return for an exchange. Contact us and we will take care of the rest.

How do I exchange my shirt for another size? / I was sent the wrong shirt / I was sent a defective shirt.

If you received the wrong shirt, want to exchange it for another size, or the shirt we sent you is defective; do not just mail it back to us. Please contact with your order number and specifics on what we messed up, and we will take care of it for you.

How can I make a change to my order?

Send us a contact request right away and we can see what we can do. 

Why didn’t I receive a confirmation email?

Some email providers mark our confirmation emails as spam or block them completely. You can check your spam folder to see if the email arrived there. If you are not able to find it just contact us and we will help you.

What name will appear on my credit card bill?

The name on your credit card bill will be TurbanInc.

Can I place a bulk order?

We start bulk pricing at 24 pieces. If you are planning on placing an order for 24 items or more just send us a contact request and we will send you over some pricing. 

I forgot to use my coupon!

We are sorry but we can not apply a coupon to an already existing order, please save it for next time!

I bought this tee last week and now it’s on sale.

Occasionally, we adjust the pricing on our items. Unfortunately, we do not offer a price guarantee, so we can’t provide a partial refund for an item that goes on sale after you purchased it.

Shipping

How LONG will my order take to arrive?

Orders generally take around 7-14 business days for arrival, depending upon where you live. Check the chart below for more details.  Please allow an additional 1 to 7 business days for processing.

Do you ship internationally?

Yes, we ship internationally. You should see the available shipping options to your country as you go through checkout.

Delivery time varies by country. Please check the chart below to see approximate delivery time.

Country
Time
United States
2-5 Business Days
Canada
10-20 Business Days
Australia
10-24 Business Days
Bangladesh
10-24 Business Days
Belgium
10-24 Business Days
Finland
10-24 Business Days
France
10-24 Business Days
Germany
10-24 Business Days
India
10-24 Business Days
Kenya
10-24 Business Days
Malaysia
10-24 Business Days
Nepal
10-24 Business Days
New Zealand
10-24 Business Days
Norway
10-24 Business Days
Pakistan
10-24 Business Days
Singapore
10-24 Business Days
Sri Lanka
10-24 Business Days
Sweden
10-24 Business Days
Thailand
10-24 Business Days
Turkey
10-24 Business Days
UAE
10-24 Business Days
United Kingdom
10-24 Business Days
All Others
Varies

 

How do I track my package?

You will recieve a conformation email as soon as your order has been shipped and processed. WIth that conformation email will be a tracking number. You can also visit our Order Tracking page.

Care Info

What fabrics and ink do you use?

We print all of our designs on the best  high-quality blanks. Our shirts and hoodies are the softest, smoothest, best-looking t-products available anywhere.

Most of our designs are printed on Gildan, Hanes, American Apparel and Bella Shirts.

Can I iron my shirts?

Ironing a screen printed t-shirt is not a good idea as the heat will damage the print. But if your mom yells at you for leaving the house with an un-ironed shirt don’t worry all the aunties wont give you funny looks.

Just turn it inside out and iron with extremely low heat only the portions where there is no print behind it. Do it at your own risk.

If you have questions not covered in this section please feel free to contact us, using our Contact Us section.